What’s your refund policy?
Nitreo offers a 14-day growth guarantee policy. Refunds are not provided if the service is provided as stated, and the customer account displays positive growth. Please note that growth is relative, and while Nitreo will strive to provide the best results, these may vary depending on account quality, content, niche etc.
Our refund policy lasts 30 days from the date of your initial purchase. After 30 days of service, we do not offer any refunds. When you register with Nitreo, you agree to pay and take responsibility for all charges made in accordance with your plan. In order to be fair to all clients, no exceptions are made.
If you believe you should be issued a refund, please reach out to our support team with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.
If your refund is approved and within the terms of our policy then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-10 business days.
Refunds for annual and semi-annual subscriptions are provided at Nitreo's sole discretion, only within the first 30 days of purchase. A refund for an annual subscription may be only partial, in accordance with the remaining time on the subscription minus discount offered on the price.
Refunds When Account Paused
As stated in the Dashboard and Terms of Service, pausing an account does not cancel the subscription and related charges. The pause functionality serves to let us know we should temporarily stop activity on your account. It does not pause the subscription itself, meaning it does not affect time until the subscription is renewed or the billing date. We don’t currently credit additional days for paused days. If you believe you should be credited with days for a paused account please contact us.
Refunds due to Performance Issues
Refund requests based on performance issues are reviewed on a case-by-case basis, and only during 30 days from initial purchase. Requests may include but are not limited to slow growth or irrelevant quality of followers and/or likes. While we strive to render Services as best as possible, Nitreo is under no obligation to fulfill refund requests.
Refunds due to Recurring Subscription Billing Agreement
Should a refund request be submitted by the customer due to the customer not being aware of a recurring subscription, the company is able to fulfill the request at its sole discretion. Generally, it is the responsibility of the customer to understand the nature of their Billing Agreement, which is expressly mentioned on the Pricing section of the website, as well as during the checkout process.
Refunds due to Unexpected Service
Should the customer request a refund on the basis that the service is not as expected, the company is able to fulfill such refund requests at its sole discretion and only within 30 days of initial purchase. The company is under no obligation to fulfill refund requests in the event the customer claims service is not as expected.
Refunds due to Untimely Cancellation
Should the customer cancel the Billing Agreement with the company in an untimely fashion, the company is able to fulfill a refund request at its sole discretion. In most instances, the customer is offered services for the rest of the paid month. Should an untimely cancellation occur within a reasonable timeframe as determined by the company, the customer may be eligible for a refund.
Refunds due to Inactivity
Should the customer request a refund due to account inactivity as caused by technical issues. the company may issue a refund at its sole discretion. Refunds in such instances are typically fulfilled when the issue cannot be solved within a reasonable timeframe as determined by the company. As such, refund requests are reviewed on a case-by-case basis.
Refunds due to Double Charge
Should the customer enter an additional billing agreement with the company that renders the first billing agreement obsolete, the customer may be double-charged by mistake. In such instances, the company shall always endeavor to refund the customer in a reasonable timeframe as determined by the company.